Mediation 4 Managers Training Course

Introduction

This course is for the training of managers or supervisors in the skills of workplace mediation. This will help the participants develop a set of skills to intervene early into conflicts or grievances within their teams and workplaces. This course can be conducted internally and is also offered as a public course.

Download the Flyer for our next public course 14-15 November 2007 in Edinburgh (325kb)

Please note this course is not intended to train managers to be ‘qualified workplace mediators’. This course provides an introduction to mediation and focuses on the development of relevant introductory skills that managers can use in their day-to-day work. This course will equip participants with skills relevant for informal mediation and conflict resolution.

If you are interested in raising awareness about mediation within your workplace we recommend the Mediation Awareness Course. For those wishing to develop a professional practice in mediation we recommend our Professional Workplace Mediation Training Course.

Why ScotCoach?

We have extensive international experience in the provision of specialised mediation and conflict services to large corporate organisations and within the government sector.

We have over 20 years experience providing mediation training and are regarded as one of the leading mediation training providers in the UK. We offer value for money and practical skills based training. Our training was created for a workplace setting and the subjects of the case studies used are drawn from actual work-life situations.

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Aims & Objectives

Course Aim: To provide participants with an introduction to workplace mediation, skills and practices relevant for managers.

Course Objectives:

• To develop an understanding of workplace mediation methods

• To be able to apply the 7-step model of effective workplace mediation

• To develop awareness of one's own tendencies in thinking about and responding to workplace conflict

• To develop an understanding that conflict is a natural and necessary part of life, and that how one responds to conflict determines if the outcomes are constructive or destructive

• To understand cultural differences that affect the mediation process

• To develop skills in mediation practice suitable for managers and supervisors

• To be aware of one’s own abilities and limitations in conducting workplace mediation

‘The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment’. Michael Gibbons, Review of Employment Dispute Resolution, March 2007

Click here to read more about the workplace mediation legal framework

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Methods Used

Case study, small group work, facilitated exercises and feedback to facilitate learning. The teaching style is highly experiential. The best way to is by doing it. Accordingly, participants will spend approximately 40% of their time in role plays, and lectures are mixed with exercises. Feedback from participants will reinforce the value of the role plays.
Three themes recur throughout the lectures and role plays: party control, self awareness, and diversity.

Course Outline

DAY 1:
INTRODUCTION TO MEDIATION
Issues suitable for Mediation
How mediation differs from other interventions
Limitations of the role

UNDERSTANDING WORKPLACE CONFLICT
Introducing conflict theory
Elements of Negotiation
Introduction to Reframing Techniques
The 7-step ‘Eastburn’ model for effective mediation

DAY 2:
STEPS OF WORKPLACE MEDIATION
Case Study Discussion
Caucusing Role Play
Introductory Mediation Role Play
Joint or Co-Mediation
Co-Mediation Role Plays

SKILLS DEVELOPMENT
Extended role-plays debriefing
Blockages – moving disputants forward
Reaching and formalising agreements
Follow-Up

NB: Programme subject to change
 

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For more information on workplace mediation training or to arrange a mediation with professional mediators please go here. For details of our emotional intelligence (EI, EQ) consultancy please go here. If you are interested in dignity at work training or consultancy, please click here.